Terms & Conditions

These Terms and Conditions constitute a legally binding agreement made between you and Serenity Building Group ('we', 'us', or 'our'), concerning your access to and use of our building and construction services and website.

Last updated: 12 June 2025

We provide professional building and construction services including but not limited to:

• New Builds
• Home Renovations
• Home Extensions & Additions
• Kitchen & Bathroom Renovations
• Granny Flats & Secondary Dwellings
• Multi-residential & Strata Projects
• Building Maintenance & Remedial Work
• Retail & Hospitality Renovations & Fitouts
• Office Renovations & Fitouts
• Apartment Renovations & Fitouts
• Outdoor Living, Landscaping & Features
• Swimming Pool Building & Renovations

All services are subject to availability and we reserve the right to refuse service to anyone for any reason at any time.

We understand that circumstances may change. Our policy regarding cancellations and rescheduling is as follows:

• Cancellations made more than 48 hours before scheduled service: No charge
• Cancellations made 24-48 hours before scheduled service: 25% of quoted price may be charged
• Cancellations made less than 24 hours before scheduled service: 50% of quoted price may be charged
• No-shows: 50% of quoted price will be charged

If we need to reschedule due to adverse weather conditions or unforeseen circumstances, we will contact you as soon as possible to arrange an alternative date and time at no additional cost.

While we take every precaution to prevent damage to property, we cannot be held liable for:

• Pre-existing property damage or conditions
• Damage to unmarked plumbing, electrical wiring, or concealed pipes
• Weather-related issues during or after service completion
• Concealed structural issues discovered after work begins
• Environmental factors beyond our control
• Changes to property conditions after assessment
• Issues related to the age and condition of existing materials or structures that were not visible during inspection
• Implementation of recommendations by third parties

We maintain strict compliance with Work Health and Safety regulations. Our team reserves the right to:

• Cease work if unsafe conditions arise
• Require clear access to work areas
• Implement safety zones around renovation areas
• Refuse work that compromises safety standards
• Postpone work due to unforeseen structural issues
• Use appropriate personal protective equipment (PPE) at all times

All our work comes with:

• 12-month workmanship warranty as specified in your quote
• Compliance with Australian Building Codes and Standards (National Construction Code)
• Licensed and qualified builders performing all construction work
• Appropriate certifications and compliance documentation for completed work

Please note that we cannot guarantee:

• Building systems affected by pre-existing conditions not visible during inspection
• Issues arising from client-supplied materials or equipment
• Damage from natural disasters, extreme weather events, or other unforeseeable circumstances
• Damage caused by improper use, tampering, or unauthorised modifications
• Problems arising from normal wear and tear of building components